Returns & Right of Withdrawal
EU 14-Day Right of Withdrawal: As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU on consumer rights.
1. Right of withdrawal
You have the right to withdraw from this contract within 14 days of the day you or a third party named by you (other than the carrier) take physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unambiguous declaration. You may use the contact details below or our cancellation form.
Valtiran Marketing Limited
Paralimni, Cyprus 5280
Email: [email protected]
Phone: +357 23 020626
The withdrawal period expires 14 days from the day you receive your order. To meet the deadline, it is sufficient that you send your communication before the 14-day period expires.
2. Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of any supplementary costs arising from your choice of a delivery method other than our standard delivery), without undue delay and in any event no later than 14 days from the day we receive your communication about withdrawal.
We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent back the goods, whichever is the earlier.
3. Returning the goods
You must send back or hand over the goods without undue delay and in any event no later than 14 days from the day you notify us of withdrawal. You must bear the cost of returning the goods.
Products must be returned:
- Unopened and in original packaging
- In sellable condition (not damaged or tampered with)
- With proof of purchase
We cannot accept returns of opened food supplement products for hygiene and consumer safety reasons, unless the product is defective or not as described.
4. Defective or incorrect items
If you receive a defective, damaged or incorrect product, please contact us at [email protected] within 14 days of receipt. We will arrange a replacement or full refund, including return shipping costs, at no charge to you.
5. Refund method
Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear, depending on your bank or payment provider.
6. How to request a return
To initiate a return or exercise your right of withdrawal:
- Email [email protected] with your order number, name and reason for return
- Or use our cancellation form
Our customer care team will respond within 1–2 business days with return instructions.
7. Exclusions
The right of withdrawal does not apply to:
- Goods that have been opened and cannot be returned for hygiene reasons (opened supplement bottles)
- Goods that have been personalised or made to specification