Cancel an Order

Operated by Valtiran Marketing Limited · Paralimni, Cyprus 5280

EU 14-Day Right of Withdrawal: You may cancel any order within 14 days of receiving your goods, without giving any reason, in accordance with EU Directive 2011/83/EU. Use this form or email [email protected].

Before dispatch

If your order has not yet shipped, we can cancel it for a full refund. Submit the form below with your order number and we will confirm within one business day.

After dispatch / on delivery

If your order has already shipped or arrived, you may exercise your 14-day right of withdrawal by contacting us within 14 days of receiving the goods. Unopened products returned in original condition will be refunded in full. See our Returns & Withdrawal page for full details.

Refunds

Approved cancellations and withdrawals are refunded to the original payment method within 14 days of approval. You will receive email confirmation when the refund is issued.

Cancellation / Withdrawal Request

Your cancellation request has been received. We will reply to within one business day.